Charges on my bill
What is the caution money for, and when will it be returned to me?
All Junior Members are required to pay a deposit to the College of £300. This is known as “caution money” and is held by the College until after the completion of your degree course, and you are eligible to graduate. It will be credited to your final bill and returned to you after the bill due date, net of any final College charges as long as you have returned your caution money form to Magdalene Billing (email@example.com).
I disagree with my extra nights charge, what should I do?
Extra nights are not OTR, you will be charged for extra nights if you have stayed any nights above the 70 nights you were charged in advance. If you still think your extra night charge is incorrect you will need to contact Magdalene Billing (firstname.lastname@example.org) providing details of your arrival and departure dates and this can be investigated. Please note that your entries in the redit book will be the first area that we will look at.
Do I have to pay the Kitchen Fixed Charge (KFC) if I live out of College?
Yes, KFC is a standard charge for all students. If you live out then a reduced rate applies; please refer to page 13 of the Student Guide on the Policies and Procedures page for further details.
Kitchen Fixed Charge (Postraduate students only)
In exceptional circumstances where the student has limited access to College facilities the Postgraduate Tutor may permit a reduction in the Kitchen Fixed Charge – any graduate wishing to discuss a reduction, should arrange to see their Tutor. Reductions are automatically given in the following cases:
50% rate to clinical (MB/VetMB) students living in College and single students who are living out.
25% rate to PGCE students outside Cambridge on teaching practice, clinical (MB/VetMB) students living out, and students living out with a spouse/partner.
25% to PhD students in year 4 and above who are no longer resident in Cambridge and therefore unable to use College facilities. Please let the Postgraduate Tutor know when you leave Cambridge.
What is College LAN?
This is a standard internet access charge applied to all College rooms and is charged on the prorata rate of £3.50 per week. For further information please refer to section 5.12 (The College Network) in the Accommodation Handbook.
What is PAT Aid?
All portable electrical equipment supplied by the College is PAT tested annually. If a student wishes to bring any portable electrical device into College they must have it PAT tested annually by the College Maintenance department. This test checks that the portable equipment is safe to use.
Having electrical equipment PAT Tested is mandatory in Michaelmas Term and a small charge of £10 will appear on the Lent Term College bill.
Please refer to section 5.4 of the Accommodation Handbook for further information.
The total on my bill
My bill shows a figure with a minus in front of it, what does that mean?
This means that your account is in credit and there is no balance for you to pay.
I have a credit on my college account, can I have this paid over to me?
If this balance is over £200 it may be possible for it to be paid over to you and you should contact Magdalene Billing (email@example.com) to discuss this further. Any credit balances below £200 will remain on your account to be offset against future bills, and will show on your account statement. If this is your final College bill this credit will be paid to you in the week after the bill due date. It will be paid to the details you have provided on your Caution Money form.
Paying my bill
My bill and statement show different amounts, how much should I pay?
You will need to pay the amount showing on the statement as this is the overall total of your account. i.e. any credits, overpayments or outstanding charges from your previous bills are taken into account on your statement.
What method can I use to pay my bill?
Payment from within the UK - bank transfer - see bank details below.
Payment from outside the UK - either via Online Payments Platform - or bank transfer, see bank details below.
Please ensure that your payment includes your name/student account number as the reference. The College must receive the full outstanding balance, any bank charges must be paid by the payee.
College Bank Information
Address: Lloyds Bank, University of Cambridge Branch, 3 Sidney Street, Cambridge, CB2 3HQ
Account name: Magdalene College
Sort Code: 30-64-42
Account No: 72745060
IBAN: GB04 LOYD 3064 4272 7450 60
Can I pay my bill by card?
Payments can be made using UK debit cards only via a pre-booked telephone appointment. Please email firstname.lastname@example.org to book an appointment.
Overseas debit cards and credit cards are not accepted.
I’m struggling to pay my bill, what can I do?
You will need to contact your Tutor regarding any difficulties and they should then contact Magdalene Billing (email@example.com) to let them know any arrangements made.
Can I pay my bill monthly?
If you are a postgraduate, yes. The first instalment must be paid by the bill due date and the final instalment by the end of the month prior to the next bill. Please refer to the email containing your bill for more specific dates.
If you are an undergraduate, you are not able to pay in instalments. Bills must be paid in full by the due date.
Can I pay my bill online?
Yes, either by bank transfer or for payments from outside the UK via our Online Payments Platform.
For further information please see the What method can I use to pay my bill? FAQ above.
You ask for my student account number as my reference for my student bill payments, where can I find this?
Your student account number is a 5 digit number that is located in the top right section of your bill. Please ensure you add this to any payments so that we can be sure to allocate your payment to the correct account.
If I haven’t received a statement, how do I know what to pay?
If you haven’t received a statement within three working days after the bills were sent out, this means that you didn’t have an existing balance (positive or negative) on your account. Therefore, the amount due is just the amount showing on the bill. Please, therefore, pay the amount on the bill.
Student Loans Company
I haven’t yet received my student loan from Student Finance and I need this to be able to pay my bill, when will this money come through?
If you are receiving a maintenance loan from Student Finance this will not be released to you until you have provided your ‘University/College Payment Advice Form’ and confirmed you have commenced your studies for the academic office to the College Office. (firstname.lastname@example.org) to register your attendance. Without this having been done Student Finance will not release any funds to you.
Please note: This needs to be done each year that you apply for a Student Finance loan.
If you have done this and still haven’t received your loan payment, you will need to contact email@example.com to check we have received all the documentation that we need.
Watch this short video regarding SLC payments.
Who do I contact about a Cambridge Bursary?
All queries relating to Cambridge Bursaries should be directed to Magdalene Billing (firstname.lastname@example.org).
My parents want my bills sent to them, can you do this?
Yes. Please send an email to Magdalene Billing (email@example.com) providing their name and email address and stating that you give permission for copies of your bills (please state which bills, college, tuition fees or both) to be sent to them.
Can you discuss my bills with anyone else (e.g. my parents)?
Only if you give us written permission to do so, via an email to Magdalene Billing (firstname.lastname@example.org).
I have changed the date I am leaving from my accommodation, what happens to my bill?
You must confirm this change with the Accommodation Coordinator (email@example.com) they will then notify Magdalene Billing (firstname.lastname@example.org) and any adjustment required will be calculated and applied to your next College bill. When leaving your room please remember to sign the redit book and hand in your key with the porters.