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Magdalene College Student Magdalene College Student Billing FAQ

Billing FAQ

Student Bills FAQ

Charges on my bill

What is the caution money for, and when will it be returned to me?

All Junior Members are required to pay a deposit to the College of £300. This is known as “caution money” and is held by the College until after the completion of your degree course, and you are eligible to graduate. It will be credited to your final bill and returned to you usually within a month of the bills having being sent out, net of any final College charges and as long as you have submitted an Online Caution Money Details Form.

Please contact billing@magd.cam.ac.uk for access to the Online Caution Money Details Form.

I disagree with my extra nights charge, what should I do?

The number of extra nights charged is not necessarily the same as the number of OTR nights for which you applied. You will be charged for extra nights if you have stayed any nights above the 70 nights you were charged in advance. If you still think your extra night charge is incorrect you will need to contact billing@magd.cam.ac.uk providing details of your arrival and departure dates and this can be investigated. Please note that your entries in the Redit book will be the first area that we will look at.

What is the Establishment Charge?

Included in the student room rent for students living in College accommodation is a contribution towards the costs of College catering facilities. All students who do not live in College accommodation are subject to this termly Establishment Charge which contributes to the maintenance and overheads of the College Kitchens, Buttery and Bar, and allows the College to subsidise significantly the cost of meals taken in College. The charge is paid regardless of the number of meals taken in College.

A number of discounts will be available:

50% rate of Establishment Charge to clinical (MB/VetMB students living out and students on a part time course.

In exceptional circumstances where the student has severely limited or no access to College facilities e.g. due to dietary requirements which cannot be fulfilled by the College, the Senior Tutor or Postgraduate Tutors may permit a rent discount or reduced Establishment Charge rate.

Students on a year abroad will not be charged the Establishment Charge.

Postgraduate students who apply for Leave to Work Away will be entitled to the same percentage reduction as currently applied to their rent for those living in.

Do I have to pay the Establishment Charge?

Included in the student room rent for students living in College accommodation is a contribution towards the costs of College catering facilities. All students who do not live in College accommodation are subject to this termly Establishment Charge which contributes to the maintenance and overheads of the College Kitchens, Buttery and Bar, and allows the College to subsidise significantly the cost of meals taken in College. The charge is paid regardless of the number of meals taken in College.

A number of discounts will be available:

50% rate of Establishment Charge to clinical (MB/VetMB students living out and students on a part time course.

In exceptional circumstances where the student has severely limited or no access to College facilities e.g. due to dietary requirements which cannot be fulfilled by the College, the Senior Tutor or Postgraduate Tutors may permit a rent discount or reduced Establishment Charge rate.

Students on a year abroad will not be charged the Establishment Charge.

Postgraduate students who apply for Leave to Work Away will be entitled to the same percentage reduction as currently applied to their rent for those living in.

What is the Rent Discount?

For students living in College Accommodation, for any period over 10 weeks a term, a £20.65 per week discount will be given, to reflect the reduced catering facilities outside of term time.

I have changed the date I am leaving from my accommodation, what happens to my bill?

You must confirm this change with the Accommodation Coordinator (rooms@magd.cam.ac.uk) they will then notify billing@magd.cam.ac.uk and any adjustment required will be calculated and applied to your next College bill. When leaving your room please remember to sign the redit book and hand in your key with the porters.

What is the Buttery Credit?

Students living in College accommodation receive a £25.00 Buttery credit per term. Students not living in College accommodation receive an £11.25 Buttery credit a term (pro rata where the establishment charge is discounted).

The Buttery credit is applied to your University Card, to use the Buttery Credit for purchases in Ramsay cafeteria, the Bar or Buttery you will have to use your University Card. Any Buttery credit remaining on your University Card at the end of the term will be set against Formal Hall and BA Dinner dining charges on your College Bill. Buttery credit cannot be used against other items on your College Bill. Buttery credit can not be used against formal dining events other than standard Formal Hall and BA Dinner charges. Unused termly credit is not carried forward.

What is PAT Aid?

All portable electrical equipment supplied by the College is PAT tested annually. If a student wishes to bring any portable electrical device into College they must have it PAT tested annually by the College Maintenance Department. This test checks that the portable equipment is safe to use.

Having electrical equipment PAT Tested is mandatory in Michaelmas Term and a small charge of £10 will appear on the Lent Term College bill.

Please refer to section 5.4 of the Accommodation Handbook for further information.

The total on my bill

My bill shows a figure with a minus in front of it, what does that mean?

This means that your account is in credit and there is no balance for you to pay.

I have a credit on my college account, can I have this paid over to me?

If this balance is over £200 it may be possible for it to be paid over to you and you should contact Magdalene Billing (billing@magd.cam.ac.uk) to discuss this further. Any credit balances below £200 will remain on your account to be offset against future bills and will show on your account statement. If this is your final College bill this credit will be paid to you usually within a month of the bills having been sent out. It will be paid to the details you have provided on your Online Caution Money Details form.

Please contact billing@magd.cam.ac.uk for access to the Online Caution Money Details Form.

Paying my bill

My bill and statement show different amounts, how much should I pay?

You will need to pay the amount showing on the statement as this is the overall total of your account. i.e. any credits, overpayments or outstanding charges from your previous bills are taken into account on your statement.

What method can I use to pay my bill?

Payment from within the UK

Bank Transfer: see bank details below.

Debit Card: Payment by UK debit card can be made by visiting the College Office.

Payment by credit card or overseas debit card cannot be accepted.

Cheque: Sterling cheque, made payable to Magdalene College, drawn on a UK bank. Please send to the College Office, Magdalene College, Cambridge CB3 0AG or drop off the cheque in the College Office (1st Court C).

Payment from outside the UK - either via Online Payments Platform - or bank transfer, see bank details below.

Please ensure that your payment includes your name/student account number as the reference. The College must receive the full outstanding balance, any bank charges must be paid by the payee.

College Bank Information

Address: Lloyds Bank, University of Cambridge Branch, 3 Sidney Street, Cambridge, CB2 3HQ

Account name: Magdalene College

Sort Code: 30-64-42

Account No: 72745060

IBAN: GB04 LOYD 3064 4272 7450 60

SWIFTBIC: LOYDGB21670

Can I pay my bill by card?

Payments can be made using UK debit cards only via a pre-booked telephone appointment. Please email billing@magd.cam.ac.uk to book an appointment.

Overseas debit cards and credit cards are not accepted.

I’m struggling to pay my bill, what can I do?

You will need to contact your Tutor regarding any difficulties and they should then contact billing@magd.cam.ac.uk to let them know any arrangements made.

Can I pay my bill monthly?

If you are a postgraduate, yes. The first instalment must be paid by the bill due date and the final instalment by the end of the month prior to the next bill. Please refer to the email containing your bill for more specific dates.

If you are an undergraduate, you are not able to pay in instalments. Bills must be paid in full by the due date.

Can I pay my bill online?

Yes, either by bank transfer or for payments from outside the UK via our Online Payments Platform.

For further information please see the What method can I use to pay my bill? FAQ above.

You ask for my student account number as my reference for my student bill payments, where can I find this?

Your student account number is a 5 digit number that is located in the top right section of your bill. Please ensure you add this to any payments so that we can be sure to allocate your payment to the correct account.

If I haven’t received a statement, how do I know what to pay?

If you haven’t received a statement within three working days after the bills were sent out, this means that you didn’t have an existing balance (positive or negative) on your account. Therefore, the amount due is just the amount showing on the bill. Please, therefore, pay the amount on the bill.

Student Loans Company

I haven’t yet received my student loan from Student Finance and I need this to be able to pay my bill, when will this money come through?

If you are receiving a maintenance loan from Student Finance this will not be released to you until you have provided your ‘University/College Payment Advice Form’ and confirmed you have commenced your studies for the academic office to the College Office (college.office@magd.cam.ac.uk) to register your attendance. Without this having been done Student Finance will not release any funds to you.

Please note: This needs to be done each year that you apply for a Student Finance loan.

If you have done this and still haven’t received your loan payment, you will need to contact college.office@magd.cam.ac.uk to check we have received all the documentation that we need.

Who do I contact about a Cambridge Bursary?

All queries relating to Cambridge Bursaries should be directed to billing@magd.cam.ac.uk.

Other

I want a parent/guardian to receive a copy of my bill each term, can you do this?

Yes. Please send an email to billing@magd.cam.ac.uk providing their name and email address and stating that you give permission for copies of your bills (please state which bills, college, tuition fees or both) to be sent to them.

Can you discuss my bills with anyone else (e.g. my parents)?

Only if you give us written permission to do so, via an email to billing@magd.cam.ac.uk.

I have changed the date I am leaving from my accommodation, what happens to my bill?

You must confirm this change with the Accommodation Coordinator (rooms@magd.cam.ac.uk) they will then notify billing@magd.cam.ac.uk and any adjustment required will be calculated and applied to your next College bill. When leaving your room please remember to sign the Redit book and hand in your key with the porters.